Operations Assistant

About the Role

We're a passionate, people-first wellness team — and we're excited to find the right person to grow with us. As our Operations assistant, you'll play a key behind-the-scenes role in keeping our wellness community running smoothly.

If you love staying organized, being Pro-active, helping people, and making a real impact from wherever you are in the world, this is the perfect fit for you.

Position Details

1. Language: English, it is important you are able to communicate via calls and messages in English
2. Schedule: Part time - 10 hours per week/40 hours per month. Flexible, need tasks to be complete quickly and efficiantly.

3. Location: Fully Remote

4. Software: GoHighLevel - need to have experience in GoHighLevel or a similar platform.

Responsibilities

Here's a look at what your days will involve:

1. Manage and monitor customer-facing communication channels (Gmail and GoHighLevel) — triage incoming messages and respond using approved templates

2. Provide general administrative and operational support

3. Handle recurring monthly tasks, event coordination, and calendar logistics

4. Support ongoing customer service needs as they arise

5. Light data entry and reporting (Google Sheets, simple dashboards)

6. Use AI tools (including Claude) to draft responses and complete tasks faster

What We're Looking For

1. Prior experience in Operations, Admin, or in a Customer Support role

2. Fluent in our company Softwares: GoHighLevel, Asana, Gmail, Google Drive, Anthropic Claude 

3. Comfortable using online platforms and learning new tools quickly

4. Experience with AI chat tools 

5. Strong written communication and attention to detail

6. The ability to be pro-active and catch issues before they arise.

7. Self-motivated and able to manage recurring tasks independently

8. Reliable internet connection and a dedicated workspace